{"id":17,"date":"2025-01-14T15:16:55","date_gmt":"2025-01-14T20:16:55","guid":{"rendered":"https:\/\/bsi.pe\/reclamaciones\/?page_id=17"},"modified":"2025-01-14T15:20:47","modified_gmt":"2025-01-14T20:20:47","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/bsi.pe\/reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43b20f5 e-flex e-con-boxed e-con e-parent\" data-id=\"43b20f5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d0fd8 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"e4d0fd8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"230\" height=\"57\" src=\"https:\/\/bsi.pe\/reclamaciones\/wp-content\/uploads\/2025\/01\/LOGO-BIOSAFE-230.png\" class=\"attachment-large size-large wp-image-20\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7705e1 e-flex e-con-boxed e-con e-parent\" data-id=\"c7705e1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2e3a46 elementor-widget elementor-widget-heading\" data-id=\"f2e3a46\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hoja de reclamaci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5895875 elementor-widget elementor-widget-shortcode\" data-id=\"5895875\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <script type=\"text\/javascript\">\r\n        var plurllc = 'https:\/\/bsi.pe\/reclamaciones\/wp-content\/plugins\/libro-reclamaciones';\r\n    <\/script>\r\n    \t\t<div class=\"elementor-shortcode\">\r\n\r\n            <div class=\"lrc-container\">\r\n                <form method=\"POST\" id=\"libro_reclamaciones_form\" action=\"https:\/\/bsi.pe\/reclamaciones\/\">\r\n\r\n                    <div class=\"lrec-hddata\">\r\n                        <div class=\"info-col\">\r\n                            <span class=\"fecha_rec\">Fecha: <b>23-04-2026<\/b><\/span>\r\n                        <\/div>\r\n                        <div class=\"info-col lrec_text-end\">\r\n                            <span class=\"nom-emoresa\">Biosafe industries S.A.C. | 20606080949<\/span>\r\n                            <span class=\"dir-empresa\">Calle San Andr\u00e9s 224 Urb. Santa Martha, Ate, Lima, Per\u00fa.<\/span>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"lrc-card\">\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columnone\">\r\n                                <small style=\"color: red; float: inline-end;\">Los campos con \u207d*\u207e son obligatorios<\/small>\r\n                                <h4>Datos de la Persona que presenta el Reclamo<\/h4>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Tipo de Documento: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <select name=\"tipodoc\" id=\"tipodoc\" class=\"lrc-form-select\" required title=\"Complete este campo\">\r\n                                    <option value=\"\">Seleccione...<\/option>\r\n                                    <option value=\"DNI\">DNI<\/option>\r\n                                    <option value=\"RUC\">RUC<\/option>\r\n                                    <option value=\"C.E.\">CE<\/option>\r\n                                <\/select>\r\n                            <\/div>\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Nro de Documento: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <input type=\"text\" id=\"numdoc\" name=\"numdoc\" class=\"lrc-form-control input_type_number\" required title=\"Complete este campo\">\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Nombres: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <input type=\"text\" id=\"nombres\" name=\"nombres\" class=\"lrc-form-control\" required>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Apellido Paterno: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <input type=\"text\" id=\"apaterno\" name=\"apaterno\" class=\"lrc-form-control\" required>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Apellido Materno: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <input type=\"text\" id=\"amaterno\" name=\"amaterno\" class=\"lrc-form-control\" required>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Tipo de Respuesta: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <select name=\"tiporespuesta\" id=\"tiporespuesta\" class=\"lrc-form-select\" required>\r\n                                    <option value=\"\">Seleccione...<\/option>\r\n                                    <option value=\"Correo Electr\u00f3nico\">Correo Electr\u00f3nico<\/option>\r\n                                    <option value=\"Direcci\u00f3n Domiciliaria\">Direcci\u00f3n Domiciliaria<\/option>\r\n                                <\/select>\r\n                            <\/div>\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Direcci\u00f3n: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <input type=\"text\" id=\"direccionrespuesta\" name=\"direccionrespuesta\" class=\"lrc-form-control\" placeholder=\"Ingrese la direcci\u00f3n de su domicilio\" required>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columntree\">\r\n                                <label class=\"lrc-label\">Departamento: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <select name=\"departamento\" id=\"departamento\" class=\"lrc-form-select\" required>\r\n                                    <option value=\"\">Seleccionar departamento<\/option>\r\n                                <\/select>\r\n                            <\/div>\r\n                            <div class=\"columntree\">\r\n                                <label class=\"lrc-label\">Provincia: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <select name=\"provincia\" id=\"provincia\" class=\"lrc-form-select\" required>\r\n                                    <option value=\"\">Seleccionar provincia<\/option>\r\n                                <\/select>\r\n                            <\/div>\r\n                            <div class=\"columntree\">\r\n                                <label class=\"lrc-label\">Distrito: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <select name=\"distrito\" id=\"distrito\" class=\"lrc-form-select\" required>\r\n                                    <option value=\"\">Seleccionar distrito<\/option>\r\n                                <\/select>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Telefono: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <input type=\"text\" id=\"telefono\" name=\"telefono\" class=\"lrc-form-control input_type_number\" placeholder=\"Ingrese su n\u00famero de tel\u00e9fono o celular\" required>\r\n                            <\/div>\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Email: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <input type=\"email\" id=\"email\" name=\"email\" class=\"lrc-form-control\" placeholder=\"Ingrese su correo  electr\u00f3nico\" required>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"lrc-card\">\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columnone\">\r\n                                <h4>Informaci\u00f3n General<\/h4>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Establecimiento de compra:<\/label>\r\n                                <select name=\"tiendacompra\" id=\"tiendacompra\" class=\"lrc-form-select\">\r\n                                    <option value=\"\">Seleccione...<\/option>\r\n                                    <option value=\"Tienda Fisica\">Tienda Fisica<\/option>\r\n                                    <option value=\"Tienda Online\">Tienda Online<\/option>\r\n                                <\/select>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Identificaci\u00f3n del bien contratado: <\/label>\r\n                                <div class=\"lrc-form-check-inline\">\r\n                                    <label class=\"lrc-form-check-label\">\r\n                                        <input type=\"radio\" name=\"tipobien\" class=\"lrc-form-check-input\" value=\"Producto\">Producto\r\n                                    <\/label>\r\n                                <\/div>\r\n                                <div class=\"lrc-form-check-inline\">\r\n                                    <label class=\"lrc-form-check-label\">\r\n                                        <input type=\"radio\" name=\"tipobien\" class=\"lrc-form-check-input\" value=\"Servicio\">Servicio\r\n                                    <\/label>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Monto Reclamado S\/:<\/label>\r\n                                <input type=\"text\" id=\"montoreclamo\" name=\"montoreclamo\" class=\"lrc-form-control input_type_money\">\r\n                            <\/div>\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Descripci\u00f3n:<\/label>\r\n                                <input type=\"text\" id=\"lrcdescripcion\" name=\"lrcdescripcion\" class=\"lrc-form-control\" placeholder=\"Descripci\u00f3n (Max. 60 caracteres)\" maxlength=\"60\">\r\n                            <\/div>\r\n                        <\/div>\r\n                        \r\n                    <\/div>\r\n\r\n\r\n\r\n                    <div class=\"lrc-card\">\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columnone\">\r\n                                <h4>Detalle de su reclamo o queja<\/h4>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columntwo\">\r\n                                <label class=\"lrc-label\">Tipo: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <div class=\"lrc-form-check-inline\">\r\n                                    <label class=\"lrc-form-check-label\">\r\n                                        <input type=\"radio\" name=\"tiporeclamo\" class=\"lrc-form-check-input\" value=\"Reclamo\" required>Reclamo\r\n                                    <\/label>\r\n                                <\/div>\r\n                                <div class=\"lrc-form-check-inline\">\r\n                                    <label class=\"lrc-form-check-label\">\r\n                                        <input type=\"radio\" name=\"tiporeclamo\" class=\"lrc-form-check-input\" value=\"Queja\">Queja\r\n                                    <\/label>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columnone\">\r\n                                <label class=\"lrc-label\">Descripci\u00f3n: <span class=\"asterisk\">\u207d*\u207e<\/span><\/label>\r\n                                <textarea name=\"lrcdetallereclamo\" class=\"lrc-form-control\" id=\"lrcdetallereclamo\" rows=\"4\" required><\/textarea>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columnone\">\r\n                                <label class=\"lrc-label\">Pedido:<\/label>\r\n                                <textarea name=\"lrcpedido\" class=\"lrc-form-control\" id=\"lrcpedido\" rows=\"4\"><\/textarea>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n\r\n                    <div class=\"lrc-card\">\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columnone\">\r\n                                <h4>Datos del Apoderado<\/h4>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columnone\">\r\n                                <div class=\"lrc-form-check\">\r\n                                    <input type=\"hidden\" name=\"menoredad\" value=\"No\">\r\n                                    <input type=\"checkbox\" name=\"menoredad\" id=\"menoredad\" value=\"Si\" class=\"lrc-form-check-input\">\r\n                                    <label class=\"lrc-form-check-label\" for=\"menor-edad\">Menor de edad<\/label>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                        <div id=\"datapoderado\" class=\"d-none\">\r\n                            <div class=\"lrc-row\">\r\n                                <div class=\"columntwo\">\r\n                                    <label class=\"lrc-label\">Tipo de Documento:<\/label>\r\n                                    <select name=\"apdtipodoc\" id=\"apdtipodoc\" class=\"lrc-form-select\">\r\n                                        <option value=\"\">Seleccione...<\/option>\r\n                                        <option value=\"DNI\">DNI<\/option>\r\n                                        <option value=\"C.E.C.\">CE<\/option>\r\n                                    <\/select>\r\n                                <\/div>\r\n                                <div class=\"columntwo\">\r\n                                    <label class=\"lrc-label\">Nro de Documento:<\/label>\r\n                                    <input type=\"text\" id=\"apdnumdoc\" name=\"apdnumdoc\" class=\"lrc-form-control input_type_number\">\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"lrc-row\">\r\n                                <div class=\"columntwo\">\r\n                                    <label class=\"lrc-label\">Nombres:<\/label>\r\n                                    <input type=\"text\" id=\"apdnombres\" name=\"apdnombres\" class=\"lrc-form-control\">\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"lrc-row\">\r\n                                <div class=\"columntwo\">\r\n                                    <label class=\"lrc-label\">Apellido Paterno:<\/label>\r\n                                    <input type=\"text\" id=\"apdapaterno\" name=\"apdapaterno\" class=\"lrc-form-control\">\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"lrc-row\">\r\n                                <div class=\"columntwo\">\r\n                                    <label class=\"lrc-label\">Apellido Materno:<\/label>\r\n                                    <input type=\"text\" id=\"apdamaterno\" name=\"apdamaterno\" class=\"lrc-form-control\">\r\n                                <\/div>\r\n                            <\/div>\r\n\r\n                            <div class=\"lrc-row\">\r\n                                <div class=\"columntwo\">\r\n                                    <label class=\"lrc-label\">Tel\u00e9fono:<\/label>\r\n                                    <input type=\"text\" id=\"apdtelefono\" name=\"apdtelefono\" class=\"lrc-form-control input_type_number\">\r\n                                <\/div>\r\n                                <div class=\"columntwo\">\r\n                                    <label class=\"lrc-label\">Email:<\/label>\r\n                                    <input type=\"email\" id=\"apdemail\" name=\"apdemail\" class=\"lrc-form-control\">\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <div class=\"lrc-card\">\r\n                        <div class=\"lrc-row\">\r\n                            <div class=\"columnone\">\r\n                                <div class=\"lrc-form-check\">\r\n                                    <input type=\"checkbox\" name=\"aceptoterminos\" id=\"aceptoterminos\" class=\"lrc-form-check-input\" value=\"si\" required>\r\n                                    <label class=\"lrc-form-check-label\" for=\"aceptoterminos\">Al enviar este formulario acepto el flujo transfronterizo de mis datos personales, seg\u00fan la Ley de Protecci\u00f3n de Datos Personales.<\/label>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <input type=\"submit\" id=\"btnsendreclamo\" name=\"btnsendreclamo\" class=\"btnsendreclamo\" value=\"Enviar reclamo\">\r\n                    \r\n                    <div class=\"lrc-info\">\r\n                        <p><strong>RECLAMO:<\/strong> Disconformidad relacionada a los productos o servicios<\/p>\r\n                        <p><strong>QUEJA:<\/strong> Disconformidad no relacionada a los productos o servicios; o , malestar o descontento respecto a la atenci\u00f3n al p\u00fablico<\/p>\r\n                        <p>Los datos personales que usted proporciona en el presente documento (que podr\u00edan contener datos sensibles) ser\u00e1n utilizados y\/o tratados por Biosafe industries S.A.C., estricta y \u00fanicamente con la finalidad de realizar las actividades conducentes a atender su reclamo.<\/p>\r\n                        <p>Biosafe industries S.A.C. podr\u00e1 compartir y\/o usar y\/o almacenar y\/o transferir su informaci\u00f3n a terceras personas vinculadas o no a Biosafe industries S.A.C., sean estos socios comerciales o no de Biosafe industries S.A.C., con el objeto de realizar las actividades que resulten necesarias para poder atender su reclamo de la mejor manera posible, as\u00ed como para atender requerimientos de informaci\u00f3n efectuados por un ente p\u00fablico en el marco de lo dispuesto por la Ley No. 29571 y el Reglamento del Libro de Reclamaciones del C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor.<\/p><p>He sido informado que podr\u00e9 ejercer cuando corresponda mis derechos de informaci\u00f3n, acceso, rectificaci\u00f3n, cancelaci\u00f3n y oposici\u00f3n de mis datos en cualquier momento efectuando mi comunicaci\u00f3n o solicitud por escrito en cualquiera de las oficinas de Biosafe industries S.A.C..<\/p><p>Con la suscripci\u00f3n del presente documento EL CLIENTE recibe copia del mismo y declara haber sido debidamente informado sobre el procedimiento, plazo de atenci\u00f3n y medio de respuesta de requerimientos de Biosafe industries S.A.C.. De conformidad y en cumplimiento del D.S. 011-2011 PCM y sus modificatorias, el plazo de atenci\u00f3n del reclamo podr\u00e1 extenderse excepcionalmente de acuerdo a la complejidad del requerimiento.<\/p><p>El tipo de moneda expresado en el campo \"Monto Reclamado\" es en Soles (S\/)<\/p><p>Los datos consignados en el presente documento han sido proporcionados por el cliente, por lo tanto son veraces y de total conformidad del usuario.<\/p><p>La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/p><p>El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a quince (15) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.<\/p>\r\n                    <\/div>\r\n                    \r\n               <\/form>\r\n             <\/div> \r\n\r\n        \r\n    <div id=\"miModalLibrec\" class=\"miModalLibrec\" >\r\n        <div class=\"modallibrec-contenido\">\r\n            <span class=\"lrmodalcerrar\">&times;<\/span>\r\n            \r\n        <\/div>\r\n    <\/div>\r\n    \n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hoja de reclamaci\u00f3n<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bsi.pe\/reclamaciones\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bsi.pe\/reclamaciones\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bsi.pe\/reclamaciones\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bsi.pe\/reclamaciones\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bsi.pe\/reclamaciones\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":10,"href":"https:\/\/bsi.pe\/reclamaciones\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":29,"href":"https:\/\/bsi.pe\/reclamaciones\/wp-json\/wp\/v2\/pages\/17\/revisions\/29"}],"wp:attachment":[{"href":"https:\/\/bsi.pe\/reclamaciones\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}